Alabama Insurance Adjuster Practice Exam

When Cindy and her insurer cannot agree on a property claim after prolonged negotiation, what should they consider next?

1. Proceed with litigation

2. Engage in informal discussion

3. Move to dispute resolution

4. Involve a third-party appraiser

The correct answer is: Move to dispute resolution

When Cindy and her insurer find themselves at an impasse over a property claim after extensive negotiations, moving to dispute resolution is a highly advisable step. This approach typically involves structured processes designed to facilitate a resolution between the two parties without the need for formal litigation. Dispute resolution methods, such as mediation or arbitration, can provide an efficient and less adversarial path for both Cindy and her insurer to address their differences. Mediation allows both parties to work with a neutral third party to find a mutually acceptable resolution, while arbitration involves a more formal process where a third party makes a binding decision based on the evidence presented. This option is often preferred in the insurance industry because it can save both time and costs compared to court litigation, which can be prolonged and expensive. Additionally, it ensures a level of privacy for both parties, as opposed to public court proceedings. By considering dispute resolution, Cindy and her insurer can aim to reach a fair outcome in a more collaborative manner.