What is the primary responsibility of an insurance adjuster to the claimant?

The primary responsibility of an insurance adjuster to the claimant is to provide clear communication and updates throughout the claims process. This ensures that the claimant understands the steps being taken, any required documentation, and the status of their claim. Clear communication is essential for building trust and providing reassurance to the claimant, who may be experiencing stress or uncertainty after a loss.

In addition to ensuring that the claimant is informed, effective communication allows the adjuster to gather the necessary details from the claimant efficiently and to manage expectations regarding timelines and outcomes. It sets the foundation for a smooth claims process, as it helps the claimant feel engaged and informed about the resolution of their claim. By prioritizing communication and updates, the adjuster demonstrates their commitment to customer service and the importance of the claimant's experience during this potentially challenging time.